Returns & Refunds Policy

At City Tiles & Bathrooms, we aim to provide high-quality products and excellent customer service. However, if you need to return an item, please read our Returns & Refunds Policy carefully before returning any goods.

Returns Eligibility

To qualify for a return:

  • You must have purchased the products within the last 30 days.
  • You must return items unused, uninstalled and in their original packaging.
  • Additionally, please make sure all goods are clean and suitable for resale.
  • You must provide proof of purchase.
  • You must receive approval from City Tiles & Bathrooms before returning any goods.

Unfortunately, we cannot accept returns after the 30-day period.

Restocking Charge

We apply a 20% restocking charge to all approved returns. Therefore, we will deduct this charge from your refund.

The charge helps us cover handling, inspection, repackaging and administration costs.

Returns Over €250

If your return exceeds €250, please contact the relevant Branch Manager for approval before returning the goods.

However, management will make the final decision based on the condition, quantity and type of products you wish to return.

Non-Returnable Items

We cannot accept returns for the following items:

  • Special-order or made-to-order products.
  • Custom-cut materials.
  • Clearance, discontinued or ex-display products.
  • Installed, fitted or used products.
  • Opened adhesives, grouts, silicones, sealants and other consumable products.
  • Products without their original packaging.
  • Any item that is not suitable for resale.

Therefore, please check your products carefully before installation or use.

Damaged, Faulty or Incorrect Goods

Please inspect all goods immediately after delivery or collection.

If you discover any damaged, faulty, missing or incorrect items, please report them within 48 hours of receiving your order.

Additionally, please provide photographs if our team requests them, as this will help us assess your claim. Where appropriate, we will then arrange a replacement, repair or refund.

Most importantly, please check all products before installation. We cannot accept claims for visible damage or incorrect products after installation.

Tile Orders

Manufacturers produce tiles in batches. As a result, you may notice slight variations in shade, size and texture between batches.

Therefore, we recommend ordering enough tiles at the beginning of your project to allow for cuts, wastage and future maintenance.

However, you can request a return for surplus tiles if they meet the conditions outlined in this policy. We will apply the standard 20% restocking charge to all approved surplus tile returns.

Refunds

Once our team inspects and approves your returned goods, we will issue your refund to the original payment method.

Please allow up to 10 working days for the funds to reach you after we approve your refund.

However, we will only refund the original delivery charge if we made an error with your order or confirm that the product has a fault.

Card payments: We will only issue a card refund to the original payment card used for the purchase. Therefore, you must present the original card when we process your refund.

Return Costs

Unless a product has a fault, arrives damaged or we make an error with your order:

  • You are responsible for returning the goods to City Tiles & Bathrooms.
  • Alternatively, we can arrange collection where possible, although we may charge a collection fee.
  • Additionally, we will apply the standard 20% restocking charge to all approved returns.

Need Assistance?

If you have any questions about returns or refunds, please contact your nearest City Tiles & Bathrooms branch before returning any goods.

For more information, you can find your nearest showroom here.

Please note: This Returns & Refunds Policy does not affect your statutory rights under Irish consumer protection legislation.

✔ Returns accepted within 30 days of purchase
✔ Goods must be unused and in original packaging
✔ 20% restocking charge applies to all approved returns
✔ Returns over €250 require Branch Manager approval
✔ Special-order, clearance, fitted and custom products cannot be returned
✔ Report damaged or incorrect goods within 48 hours of receipt