Frequently Asked Questions (FAQs)


Orders & Availability

We carry an extensive range of tiles, bathrooms, flooring, and accessories across our branches. Due to the size and variety of our product range, not all items are held at every showroom location, and many products are supplied from our central warehouse in Cork as required.

Some items are also available by special order and may have longer lead times. We recommend contacting our team before travelling to confirm current stock availability and estimated delivery times.

Yes. You can browse and purchase a wide range of products online or contact one of our branches for assistance with your order.

If your order has not yet been dispatched or specially ordered, we may be able to amend or cancel it. Please contact your branch as soon as possible.

Special-order products cannot usually be cancelled once the order has been placed with the supplier.

Many stocked items can be taken away immediately, subject to availability. Larger orders, palletised tile orders, and certain bathroom products may require preparation or transfer from our warehouse.

Unless otherwise stated, all retail prices displayed online and in-store include VAT.

Showrooms & Advice

No. You’re welcome to visit any of our showrooms during opening hours and browse our extensive range of bathrooms, tiles, flooring, and outdoor products.

For larger renovation projects or bathroom design consultations, we recommend contacting us in advance so we can ensure a member of our team is available to assist you.

Yes. Our experienced bathroom specialists can help you plan your layout, choose products, coordinate finishes, and create a bathroom that suits your style, space, and budget.

Absolutely. We encourage customers to visit our showrooms to view products in person, compare finishes, and speak with our knowledgeable team.

While City Tiles & Bathrooms does not directly carry out installations, we can connect customers with trusted installers through our Premium Partners network.

Delivery & Collection

Yes. We provide nationwide delivery throughout Ireland.

Most deliveries are completed using City Tiles & Bathrooms’ own delivery vehicles and drivers, allowing us to provide a reliable and professional service.

In certain circumstances, such as supplier-direct shipments, smaller parcels, or remote locations, trusted third-party courier services may be used.

Delivery times vary depending on stock availability and your location. Our team will advise you of estimated lead times when your order is placed.

Yes. We offer FREE Click & Collect from all four City Tiles & Bathrooms branches.

A member of our team will contact you when your order is ready for collection. Please wait for confirmation before travelling to your chosen branch.

Please bring your order confirmation and proof of purchase. For larger collections, please ensure your vehicle is suitable for transporting the goods safely.

Returns & Refunds

Yes. Returns may be accepted provided:

  • The goods were purchased within the last 30 days.
  • The products are unused and uninstalled.
  • Items remain in their original packaging.
  • The goods are in a resaleable condition.
  • The return has been approved by City Tiles & Bathrooms.

Yes. All approved returns are subject to a 20% restocking charge.

Yes. Returns with a value greater than €250 must be approved by the relevant Branch Manager before being accepted.

No. Special-order, made-to-order, clearance, discontinued, custom-cut, or ex-display products cannot be returned.

Approved refunds are issued to the original payment method used when making the purchase.

For security purposes, refunds for card transactions can only be issued to the original payment card used for the purchase. The card must be presented when the refund is processed.

Any damaged, faulty, missing, or incorrect items must be reported within 48 hours of collection or delivery. Photographs may be required to assist with the claim.

Tiles

We recommend allowing approximately 10% extra for cuts, wastage, and future repairs. More complex layouts may require additional wastage.

Yes. Tiles are manufactured in batches and slight variations in shade, texture, pattern, and size can occur between batches. We recommend ordering all required quantities at the same time.

Surplus tiles may be accepted for return within 30 days, subject to approval, resaleable condition, and the standard 20% restocking charge.

Yes. We stock a wide range of outdoor porcelain paving and patio tiles suitable for Irish weather conditions.

Most tile and adhesive products on our website include a Consumption Calculator on the product page to help estimate the amount of grout, adhesive, or levelling products required for your project.

These calculations are intended as a guide only and are based on the information entered. Actual consumption can vary depending on tile size, substrate condition, installation method, trowel size, wastage, and site conditions.

If you’re unsure, our team will be happy to assist with an estimate. We always recommend allowing a little extra material where possible to avoid delays during installation.

Should you require additional grout or adhesive, we keep a wide range of stock available across our branches for convenient collection or delivery.

Please Note: Consumption calculators provide estimates only and should not be relied upon as exact quantities. City Tiles & Bathrooms accepts no responsibility for shortages resulting from calculator estimates, installation methods, or site conditions. We recommend checking requirements with your installer before purchasing.

Bathrooms

Yes. We offer everything required to complete your bathroom project, including furniture, toilets, basins, baths, showers, shower enclosures, brassware, mirrors, accessories, and tiles.

Absolutely. Our experienced team can help you select products that suit your space, budget, and design requirements.

We strongly recommend that all products are delivered, collected, and fully inspected before arranging installation. This helps avoid delays and ensures everything is correct before work begins.

Trade Customers

The Trade Zone is our dedicated service for trade professionals, providing access to a comprehensive range of bathroom, tile, flooring, and building products along with expert support from our team.

Yes. We work with plumbers, builders, tilers, developers, contractors, designers, and other trade professionals throughout Ireland.

Please contact your nearest branch for information about trade account facilities and benefits.

Yes. We regularly supply products for residential developments, commercial projects, hospitality projects, and large-scale renovations.

General Information

City Tiles & Bathrooms operates from four locations across Ireland, serving both retail and trade customers nationwide.

  1. Red Cow, Dublin
  2. Togher, Cork
  3. Blackpool, Cork
  4. Ballysimon, Limerick

For more information, click here.

✔ Four convenient locations across Ireland
✔ Free Click & Collect from all branches
✔ Nationwide Delivery
✔ Deliveries completed primarily by our own drivers
✔ Bathroom Design Assistance
✔ Premium European Brands
✔ Dedicated Trade Zone
✔ Premium Partners Installation Network
✔ Expert Product Advice
✔ Retail & Trade Customers Welcome